FAQs

Shipping and Delivery

Local Delivery

We offer Free Delivery on Denman Island BC for orders over $20 and a $5.00 charge for orders under $20. 

Shipping

At this time we ship to anywhere in Canada and the US. We offer free shipping in Canada for orders over $150.00. Shipping charges are calculated in the shopping cart according to weight as per Canada Post standard rates.

Packaging 

Our products will be shipped whenever possible in recycled paper packaging, we try to be as environmentally minded as is possible with all packaging. 

Return  or Exchange Policies

If an item is received damaged we will send a replacement item free of charge  or offer a refund for the damaged item(s). We do not refund returns or exchanges but depending on circumstance we will consider store credit. If a package is returned to us it is the clients responsibility to pay for any additional shipping costs  in having to send the package out again.

Manual Payments 

This is only available for local Denman Island Residents. Although we prefer online payment at the time of the order being placed, payment can be made via E-Transfer or Cash when product is delivered to Denman Island Residents.

Please contact us via our contact form if you have any further questions about our policies.